1. Who We Are
Nua Wellness Studio is a yoga, pilates & wellness studio based at 4-5 West Street, Faversham, Kent, ME13 7JE. We are the data controller responsible for the personal data you provide when registering your interest, booking classes, purchasing memberships, or attending events.
If you have any questions about this policy or your personal data, please contact:
2. What Personal Data We Collect
We collect personal information necessary to provide our services, including:
- Name
- Email address
- Phone number
- Birthday/DOB (if provided)
- Billing and payment information
- Booking and attendance history
- Emergency contact details (if provided)
- Health or injury information you choose to share
- Marketing preferences
Most of this information is collected when you create an account or make bookings through our scheduling platform.
3. How We Collect Your Data
We use Momence to manage bookings, memberships, payments, and client accounts. When you register your interest in Nua Wellness Studio or create an account and book a class, your information is entered into the Momence system and processed on our behalf.
Momence acts as a data processor, meaning it processes personal data according to our instructions.
4. Why We Use Your Data
We process your personal data in order to:
- Manage bookings and memberships
- Process payments
- Communicate schedule updates and studio information
- Maintain attendance records
- Support health and safety in classes
- Send marketing communications (where you have opted in)
- Meet legal and accounting obligations
Our legal bases for processing data include contractual necessity, legitimate interest, and consent (for marketing communications).
5. Third-Party Service Providers
We use trusted third-party providers to operate the studio, including:
- Momence (booking and client management platform)
- Payment processors integrated with Momence
These providers only process data as necessary to deliver services on our behalf.
6. International Data Transfers
Some service providers, including Momence, may store or process data outside the UK or European Economic Area. Where this occurs, appropriate safeguards are in place to protect your data.
7. Data Retention
We retain personal data only as long as necessary:
- Client accounts: while active and for a reasonable period afterwards
- Financial records: up to 6 years for accounting and tax purposes
- Marketing consent: until you withdraw your consent
8. How We Protect Your Data
We take appropriate technical and organisational measures to keep your data secure. This includes limiting access to authorised staff, using secure systems such as Momence, and ensuring third‑party providers meet high security standards. We do not store payment card details locally.
9. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to operate effectively and provide you with a smooth experience.
Types of cookies we use:
• Strictly Necessary Cookies – required for security, navigation, and core functionality. These cannot be switched off.
• Performance/Analytics Cookies – help us understand how visitors use our site so we can improve it. These only run with your consent (if you use a cookie banner).
• Functionality Cookies – remember your preferences to personalise your experience.
Third‑party cookies: When you use our online booking system (powered by Momence), Momence may place its own cookies to enable login, scheduling, and payment features.
Managing cookies: You can accept, refuse, or delete cookies through your browser settings. Disabling essential cookies may affect how the website or booking system works.
10. Your Rights
Under data protection laws, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw marketing consent at any time
Requests can be sent to: info@nuawellnessstudio.co.uk
10. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website.
